Gardeners Belvedere Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Belvedere provides gardening and related services to residential and commercial clients within its service area in the United Kingdom. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company or organisation requesting or receiving services from Gardeners Belvedere.

Company, we, us, our means Gardeners Belvedere, the gardening services provider.

Services means any gardening, garden maintenance, landscaping, clearance or related work provided by the Company.

Service Area means the geographic area within which the Company offers Services, as determined by the Company from time to time.

Agreement means the contract between the Client and the Company comprising these Terms and Conditions and any written quotation, job sheet or confirmation.

2. Scope of Services

The Company provides a range of gardening and outdoor services, which may include but are not limited to lawn care, hedge trimming, pruning, planting, weeding, garden clearance, soft landscaping, basic hard landscaping, and seasonal garden maintenance. The precise scope of the Services for each job will be set out in a quotation, work description or schedule agreed with the Client.

The Company reserves the right to decline any work that it considers unsafe, unsuitable for its expertise, outside its normal service area, or otherwise not reasonably deliverable under these Terms and Conditions.

3. Booking Process

3.1 Initial enquiries

Clients may contact the Company to request gardening or related services. Based on the information provided, the Company may offer an estimated price range, request photographs, or arrange a site visit to assess the work required.

3.2 Quotations

Where appropriate, the Company will provide a quotation or estimate for the work. Unless expressly stated otherwise, quotations are based on the information available at the time and are valid for a limited period as indicated on the quotation, or for 30 days if not stated.

3.3 Acceptance and confirmation

A booking is considered confirmed when the Client has accepted the quotation or agreed to proceed with the Services, and the Company has acknowledged that acceptance and allocated a date or time slot. Acceptance may be given in writing or verbally, as agreed. The Company may require a deposit or prepayment before confirming a booking.

3.4 Access and information

The Client must ensure that the Company has accurate information about the property, including access arrangements, parking limitations, and any relevant site conditions. If the work requires entry through a property, shared access areas, or specific security measures, the Client is responsible for arranging access for the duration of the visit.

4. Service Area and Attendance

The Company operates within a defined service area. Bookings outside this area are at the Companys discretion and may incur additional travel or call-out charges. The Company will use reasonable endeavours to attend at the agreed date and time, but all time slots are approximate and subject to weather conditions, traffic, unforeseen delays and other circumstances beyond the Companys control.

If the Company anticipates a significant delay or needs to reschedule, it will notify the Client as soon as reasonably practicable. The Company is not liable for any loss arising from delays or rescheduling, except as required by applicable law.

5. Client Obligations

The Client agrees to:

Provide safe and reasonable access to the garden and any external areas required for the work.

Ensure that pets, children and other persons are kept away from the immediate work area for safety reasons.

Disclose any known hazards, such as unstable structures, hidden cables, ponds, uneven surfaces, or contaminated soil.

Confirm that they are the owner of the property or have the authority of the owner to authorise the Services.

Obtain any necessary permissions, consents or approvals from landlords, neighbours, local authorities or other relevant parties, where applicable.

6. Pricing and Payments

6.1 Pricing basis

Prices for Services may be based on an hourly rate, a fixed price for a defined scope of work, or a combination of both. Any pricing structure will be communicated to the Client in advance. Unless explicitly stated, prices do not include the cost of specialist materials, disposal of waste, or third-party services.

6.2 Deposits

The Company may require a deposit for larger projects, initial visits, or where materials must be purchased in advance. Deposits are typically offset against the final invoice. If the Client cancels in circumstances not covered by the cancellation policy, some or all of the deposit may be retained as a contribution to costs incurred.

6.3 Payment terms

Payment is due on completion of the Services, or as otherwise stated in the quotation or invoice. For ongoing maintenance arrangements, the Company may invoice after each visit or on a periodic basis. The Client agrees to pay all invoices in full by the due date shown.

6.4 Overdue payments

If payment is not received by the due date, the Company reserves the right to charge interest on the outstanding amount in accordance with applicable UK law, and to suspend further Services until payment is made in full. The Client will be liable for all reasonable costs incurred by the Company in recovering overdue sums.

6.5 Payment methods

Accepted payment methods will be communicated to the Client by the Company. Cash payments, where accepted, must be made directly to the Company representative and a receipt will be issued on request.

7. Cancellations and Rescheduling

7.1 Client cancellations

If the Client needs to cancel or reschedule a booking, they must notify the Company as early as possible. The Company may apply the following charges where reasonable:

No charge for cancellations or rescheduling notified more than 48 hours before the scheduled start time.

A cancellation fee, up to a reasonable proportion of the quoted amount or minimum call-out charge, for cancellations notified less than 48 hours before the scheduled start time.

A higher cancellation fee, which may be up to the full quoted price, if the Company arrives on site and is unable to gain access or the Client cancels on arrival without valid reason.

7.2 Company cancellations

The Company may cancel or reschedule a booking due to adverse weather, staff illness, safety concerns, lack of access, or other circumstances beyond its control. In such cases, the Company will aim to offer an alternative date and time. The Company is not responsible for any consequential loss arising from such cancellations, except where required by law.

8. Changes to Work and Additional Services

If, during the course of the work, it becomes apparent that additional tasks or materials are required that were not included in the original quotation, the Company will inform the Client and, where practicable, agree any revised price before proceeding. If the Client requests additional services or variations to the agreed scope, the Company may adjust the price accordingly.

Where unexpected site conditions significantly increase the time or resources needed to complete the work, the Company reserves the right to charge for the additional time and materials, following discussion with the Client.

9. Waste Handling and Garden Waste Regulations

9.1 Responsibility for waste

The default position is that garden waste and any materials removed during the work remain the responsibility of the Client unless the quotation or confirmation expressly includes removal and lawful disposal. Where waste removal is included, this will be reflected in the price.

9.2 Legal compliance

The Company will comply with relevant UK waste regulations for the handling and disposal of garden and green waste. If the Company agrees to remove waste from site, it will do so in accordance with applicable licensing and duty of care obligations. The Client must not request or permit the Company to dispose of waste unlawfully.

9.3 On-site waste management

If waste removal is not included, the Company may cut or bag waste and leave it in a suitable location within the Client’s property for local authority collection, composting, or other lawful disposal by the Client. The Client is responsible for checking local collection rules and arranging any necessary permits or containers.

10. Tools, Materials and Property

Unless otherwise agreed, the Company will provide its own tools and standard equipment. Materials such as plants, turf, compost, aggregates, and fixtures may be supplied by the Company or by the Client. Where materials are supplied by the Company, the Client remains responsible for proper aftercare, including watering, feeding and protection from pests or adverse weather.

The Company is not liable for any failure of plants, turf or living materials where the Client has not followed reasonable care instructions or where failure is due to natural conditions beyond the Companys control.

11. Liability and Insurance

11.1 Duty of care

The Company will exercise reasonable skill and care in the provision of the Services. The Company carries appropriate public liability insurance for its operations, subject to the terms, conditions and exclusions of the policy.

11.2 Limitations of liability

To the fullest extent permitted by law, the Company is not liable for:

Any indirect or consequential loss, including loss of enjoyment of the garden, loss of profits, or loss of opportunity.

Damage or loss arising from inaccurate information provided by the Client or from hazards that were not disclosed or reasonably detectable.

Damage to underground services or hidden features not reasonably identifiable by visual inspection or information supplied.

Damage caused by adverse weather, pests, diseases, or other natural events outside the Companys control.

The total liability of the Company for any claim arising under or in connection with the Agreement, whether in contract, tort or otherwise, is limited to the total amount paid or payable by the Client for the specific Services giving rise to the claim, except where such limitation is not permitted by law.

11.3 Non-excludable rights

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

12. Complaints and Defects

If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible and within a reasonable time after completion. The Company will investigate and, where appropriate, seek to remedy any defect in the work that is attributable to its own performance. This may include returning to site to rectify issues or, where rectification is not possible, offering a partial refund or other reasonable remedy in line with consumer rights law.

13. Force Majeure

The Company is not liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, flooding, storms, fire, industrial disputes, pandemics, transport disruption, or actions of public authorities. In such circumstances the Company may suspend or reschedule Services without liability, and will resume as soon as reasonably practicable.

14. Termination

Either party may terminate an ongoing service arrangement by giving reasonable notice, as specified in any separate maintenance agreement or confirmation. The Company may terminate the Agreement immediately if the Client fails to pay amounts due, breaches these Terms and Conditions, or behaves in an abusive, threatening or unsafe manner towards Company personnel. Upon termination, the Client must pay for all Services provided up to the date of termination and any non-recoverable costs incurred by the Company.

15. Data Protection and Privacy

The Company will handle personal information about Clients in accordance with applicable UK data protection law. Information will be used for the purposes of providing and administering Services, managing bookings, processing payments, and fulfilling legal obligations. The Company will take reasonable steps to keep personal data secure and will not sell it to third parties.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, are governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, subject to any mandatory rights the Client may have as a consumer to bring proceedings in another jurisdiction.

17. General Provisions

17.1 Entire agreement

These Terms and Conditions, together with any written quotation, schedule or confirmation issued by the Company, constitute the entire Agreement between the parties in relation to the Services and supersede any prior understandings or representations.

17.2 Amendments

The Company may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking. Continued use of the Services after notification of any changes constitutes acceptance of the updated terms.

17.3 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions will continue in full force and effect.

17.4 No waiver

Failure or delay by the Company in exercising any right under these Terms and Conditions does not constitute a waiver of that right or any other rights.

By engaging Gardeners Belvedere to carry out gardening or related services, the Client confirms that they have read, understood and agree to these Terms and Conditions.